Shipping & Handling: Shipping rates for Australia are based on weight. Packages up to 3kg are $9.95 and those between 3 and 5kg are $14.95. We will endeavour to do our best to pop your parcel in the post within 24 hours of your order. Please allow for up to six working days for your delicious delivery! We use Australia Post and all packages are tracked - but we cannot take responsibility for lost parcels.
Returns: We want our customers to be happy. We will gladly exchange your yarn for any reason. All postal costs associated with returned and exchanged items will be at the customers expense. Please speak to us within 5 days of receiving your order if you have any issues at all and we will find a solution.
Payment: Payment is via credit card using Stripe, a safe and secure payment facility.
International Orders: Our website automatically adjusts shipping rates for U.S.A and New Zealand. We will be adding more shipping zones, but in the meantime email us at firstname.lastname@example.org if you'd like a quote for other countries.